Saving Through Data Center Scheduling

With the new schedule, our employees work 12 hours each day in a two-week rotation. In one week they'll work three days, followed by four days the following week. These schedules actually provide more people on each shift throughout the entire day, and also eliminate wasted time overlaps between shifts and days with double staff. Every technician affected by the schedule change alternates three- and four-day weekends. Because the shifts are longer, each technician comes into the office seven out of every 14 days, compared with 10 out of every 14 days with the old schedules. The new schedule also streamlines our support communications, especially with regard to ownership and handoffs. We're eliminating a few shift changes in the middle of the day, so projects and tickets aren't as likely to bounce between shifts.