Cloudy Day: Security, Mainframes, Service

Salesforce.com has launched a customer service application called Service Cloud. The new application, built on a SaaS model, tries to capture "crowdsourced pools of knowledge floating across the internet and use them for commercial customer service." (TechCrunch IT)

In Mainframes in the Cloud?, Jeff Barr shares how Micro Focus has deployed a managed mainframe emulation environment that runs on top Amazon's EC2 utility computing service. eWeek also covers this story.

Wall Street & Technology takes another look at cloud security and whether cloud providers are being transparent enough in sharing information with enterprise security teams.

Joyent has acquired Reasonably Smart. Alistair at GigaOm writes that the deal will "help Joyent compete with emerging service-centric clouds while retaining an open model that makes developers comfortable."