Rackspace Email, Hosted Exchange Back to Normal After Data Center Issue

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This article originally appeared at The WHIR

Rackspace is reporting that its email services are back to normal after a network connectivity issue impacted its Email and Hosted Exchange services Wednesday morning.

According to the Rackspace status page, the issues occurred from approximately 9:20 am to 11:10 am CDT. Customers of Rackspace Email and Hosted Exchange in its IAD data center in Ashburn, Virginia were impacted.

Rackspace said its engineers rerouted Hosted Exchange traffic to its Chicago data center at around 9:36 am CDT to mitigate impact to customers.

The company reported its email systems were back to normal as of 2:03 pm CDT. Engineers are continuing to monitor the environment.

Cloud Office Control Panel also experienced residual issues due to delays in database synchronization for changes made during the time of impact, Rackspace said. “Customer initiated changes through the control panel may take up to an hour to replicate,” the company said.

On Twitter, Rackspace told some users to expect mail to trickle in as there is “a lot of mail queued to be delivered.”

Rackspace has a 100 percent SLA and offers customers credits in the event of downtime. Customers should refer to the company’s Mail Hosting Services Terms and Conditions which states customers can request a credit through their control panel within 7 days following the end of the downtime.

Recently, Rackspace was named as a leader in Gartner’s “Magic Quadrant for Cloud-Enabled Managed Hosting” in both North America and Europe.

This first ran at http://www.thewhir.com/web-hosting-news/rackspace-email-and-hosted-exchange-back-to-normal-after-data-center-issue