Codero Addresses Lengthy Power Outage

Dedicated hosting company Codero suffered a major power outage in its Phoenix data center early Monday that disrupted operations for several hours and caused lengthier downtime for about 10 percent of customers whose servers failed to restart properly. The incident began at about 8 a.m. Central time, when the facility lost utility power. The backup generators started properly, but an automatic transfer switch (ATS) failed to switch the power to generator power, leaving the data center operating on the battery banks of its uninterruptible power supply (UPS) units. "Unfortunately, time ran out and our facility went dark," said Codero chief operating officer Ryan Elledge. The outage also damaged a power distribution unit (PDU) that supported the core network router, which delayed resumption of service after power was restored to the data center. A small number of servers remained offline late Monday evening due to hardware problems associated with the power issue. Codero staff provided updates and customer service throughout the day via the company's Twitter channel, while Elledge provided a video update: